Shipping & Returns

Shipping Rates and Policies

  • FREE SHIPPING Option AVAILABLE on orders from United States, Canada, and Australia only
  • Place your order before the shipping cut-off and we’ll ship it the same day
  • Domestic shipping within continental USA, Canada, United Kingdom and Australia
  • International shipping options AVAILABLE

Delivery

The timely delivery of your order is one of our priorities so we make sure that you get the fastest and the best shipping prices. For more information on Shipping Rules and Restrictions, see available Shipping Information below. If we cannot deliver the product you ordered, for any reason, we will contact you and give you the option to cancel and receive a refund.

Available Shipping Options

Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method to express or overnight, your order must be received and clear credit authorization before cut-off time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding national holidays.

 

Contiguous U.S. Shipping

 Contiguous U.S. orders are shipped from the following locations:

  • Blaine, Washington
  • White House, Tennessee
  • Savannah, Georgia

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Standard Overnight Delivery

24-48 Hours

$ 49.99

Regular Mail

4 - 6 business days $ 4.99

Express Shipping

2 - 3 business days

$ 9.99

FREE SHIPPING on orders over $10.00

4 - 6 business days $ 0.00
  • Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Pacific Time from Monday to Friday only.
  • Overnight and Express orders are delivered via FedEX® to physical addresses only.
  • Express orders may ship via FedEX® Express Delivery or USPS Priority Mail depending on the availability of forwarding facilities in your area.
  • Overnight and Express orders placed after the cut-off time will ship next business day.
  • Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.
  • Our default shipping method: USPS First Class Mail service, covers all states of USA, PO Box, FPO and APO Addresses and offers delivery within 4-10 business days depending on the availability of USPS forwarding facilities.

 

Canada Shipping

All Canada orders ship from:

  • Mississauga, Ontario

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Regular Mail

4 -6 business days

$ 4.99

Express Shipping

2 - 5 business days $ 9.99

FREE SHIPPING on orders over $10.00

4 - 10 business days

$ 0.00

  • Orders are shipped via Canada Post services and are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only.
  • Our default shipping method: Canada Post Regular Parcel service, covers all provinces of Canada and offers delivery within 4-10 business days or more depending on the availability of Canada Post forwarding facilities.  
  • Express orders placed after the cut-off time will ship next business day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

 

Australia Shipping

All Australia Orders originate from:

  • Sydney, New South Wales

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Regular Mail

4 -6 business days

$ 4.99

Express Shipping

2 - 5 business days $ 18.99

FREE SHIPPING on orders over $10.00

4 - 10 business days

$ 0.00

  • Orders are shipped via Australia Post services and are delivered within promised delivery dates provided that the orders were placed before 12 PM in Sydney.
  • Our default shipping method: Australia Post Registered Mail service, covers all states of Australia and offers delivery within 3-5 business days or more depending on the availability of forwarding facilities.
  • Express orders  placed after the cut-off time will ship next business day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. 

 

United Kingdom Shipping

  • The available UK and EU shipping option is FREE STANDARD shipping only.
  • Delivery within 3 - 10 business days.
  • Express shipping options are not available at this time.

 

International Shipping

All International orders are shipped from the following locations:

  • Blaine, Washington
  • White House, Tennessee
  • Savannah, Georgia

The following rates apply to countries not specified above.

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

International Standard Shipping 

7 - 10 business days

$ 24.99

  • Shipping Cut-off time is 11 AM Pacific Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.
  • Please note, international orders are subject to duties, customs, and value added taxes.  If you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination.  These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

In-Stock Items 

Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cut-off time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States, Canada, United Kingdom and Australia.

Backordered or Advanced Sale Item 

Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, "advanced sale: buy now for shipping in 4-6 weeks") is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. 

Cancellations

We aim to protect both the company and consumers to encourage you to have confidence in buying online.

  • All our customers are entitled to 30-day money-back Guarantee; your satisfaction is our No.1 priority. We will provide a refund for the unused products returned to us within 30 days from delivery date. As much as possible, you must return the item/s, unopened or at least in its original packaging to us.
  • Full merchandise refund are issued to items that are unused.
  • 20% restocking fee will be deducted for every item used.
  • Orders cannot be cancelled if already shipped out from the warehouse and en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post).
  • If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.
  • You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods.
  • Non-compliance to our requirements may affect your right to cancel and a refund.

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Return Policy

Customer must pay for shipping cost of all returned products, except when it is an error in manufacturing, shipping, packing or customer service.

All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

Products purchased under warranty may be returned for replacement or full/partial credit by following these steps:

1. Fill up the Contact Form at the Contact Us page to obtain a Return Merchandise Authorization (RMA).  

2. Return the authorized item(s) per shipping instructions.  Each returned item MUST be independently listed on this form.  

3. RMA can be obtained by logging on to your account or by contacting our Customer Service. 

4. For all merchandise returned, shipping fees are non-refundable. If order was shipped via FREE Shipping option, appropriate fees will be deducted from the credit or refund.

Return items for refund or exchange:

Return Address:

1124 Fir Avenue, Blaine, WA 98230

United States